Question 1

Does my dog need to attend an evaluation/trial session before attending?

Accepted Answer

Yes - Dogs must attend and pass a behavioural assessment (trial session) to ensure they have a good and friendly nature towards humans and other dogs.

The assessment must be completed before attending daycare and can be booked via the Customer Pawtal (once registered).

Question 2

What does the trial session consist of?

Accepted Answer

All dogs interact differently and a result, we insist that all new dogs attend a trial session/evaluation to ensure day care is right for your them.

Daycare is pack mentality, it’s important that all dogs are able to play well together. Unfortunately, not all dogs are suited to daycare and not all daycares will be suitable for every dog.

After a trial session/evaluation has been completed, we will discuss our observations and make a recommendations that we feel are appropriate.

Question 3

Does my dog need to be neutered/spade?

Accepted Answer

We do not accept un-neutered male dogs over the age of 12 months.   We do accept dogs who have been chemically castrated.

Younger male dogs that develop inappropriate hormonal behaviour before they reach 12 months may also be suspended from daycare.

Bitches who come into season will not be able to attend for the duration of the season, usually 2-3 weeks.

Question 4

Does my dog need to attend daycare evey week?

Accepted Answer

Daycare works best of your dog attends on a regular basis.

We request that your dog attends daycare at least twice a month to maintain their place (obviously we will make allowances for holidays and emergency situations).

A trial session will need to be completed if your dog hasn't attended daycare for 2 months or more - this ensure that they are still suited to daycare.

Question 5

Will my dog be fed at daycare?

Accepted Answer

Yes. However, we ask pawrents to bring their food with them each time they attend daycare.

Question 6

Do you administer medication?

Accepted Answer

Of course!

If your dog requires medication while at daycare, we will need written consent from you along with written instructions. All medicines must be in their original packaging.

Question 7

Do you have an outdoor area?

Accepted Answer

No. However, we do have 'toilet' areas which the majority of dogs use.  Our daycare is well ventilated too and we have rigorous cleaning schedules in place.

Question 8

Do you only accept certain breeds?

Accepted Answer

No. However, all dogs must attend a trial session and pass an evaluation prior to being accepted into daycare.

Question 9

Do I have to pre-book or can I just turn up on the day?

Accepted Answer

We require all sessions to be booked via the Customer Pawtal.

Question 10

What are your opening times?

Accepted Answer

We are open 7am to 6.30pm Monday to Friday.   All dogs attending either a half or full day session must be dropped off before 11.00am.

We are unable to accept dogs before 7.00am and collections after 6.30pm will incur additional fees.

Question 11

Can I visit before signing up?

Accepted Answer

Yes. However, this needs to be arranged prior to attending. We also hold a number of 'Open Days' throughout the year too.

Question 12

Does my dog need to be insured?

Accepted Answer

We strongly recommend that owners have pet insurance for their dogs and that they check that the policy covers daycare attendance.

Question 13

Does my dog need to be vaccinated?

Accepted Answer

All dogs attending daycare must have an up-to-date vaccination certificate.  Standard vaccinations and boosters given by your vet will cover your dog for:

- Leptospirosis
- Hepatitis
- Parvovirus
- Distemper

We recommend that your dog is vaccinated against Kennel Cough but this is not a mandatory requirement. However, if vaccinating against Kennel Cough, your dog will need to stay away from daycare for at least 2 weeks as it is a live virus.

Question 14

Are you licensed and insured?

Accepted Answer

Yes. We are licensed by Blackburn with Darwen Council and hold a 4 star rating.  We also have comprehensive insurance cover in place, which is provided by Pet Business Insurance.

Copies of both certificates are available to view in our reception area.

Question 15

How old does my puppy need to be?

Accepted Answer

We only accept puppies aged 14 weeks or over into daycare

Question 16

Do you have separate areas?

Accepted Answer

Yes.  We have a number of separate areas.

Question 17

How much does daycare cost?

Accepted Answer

Our prices are very reasonable and can be viewed by clicking here. (https://www.thecollarclubdarwen.co.uk/doggy-day-care/day-care-prices)

In addition to 'pay as you go' sessions, we also offer discounts for 'credit packages'.

Question 18

Can my XL Bully attend day care?

Accepted Answer

Our insurers have set certain conditions which mean that we are unable to accept America XL Bully dogs into day care.
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However, they can be attend Private Hire (https://www.thecollarclubdarwen.co.uk/private-hire)sessions provided the following conditions are met.

• ​The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is obtained
 • You have public liability insurance for your dog and a copy is obtained
 • The dog handler ratio is 1:1 so the dog must have their own handler
 • The dog is neutered
 • The dog is microchipped
 • The dog is kept on a lead and is muzzled until you are in the secured area and again the dog is put back on a lead and muzzled before coming out